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Preventive Maintenance and Safety (4 hours)

This course covers sound maintenance practices for computer systems that will help ensure continued system operations and extended PC life. The material covered will include common preventive maintenance techniques such as cleaning screens, keyboards, mouse, floppy drives and hard drive care, and vacuuming system units. Other topics include: environmental concerns (temperature, moisture, and air quality) ESD, EMI, RFI, and electrical power source conditions.

Introduction to Networks: For the Beginner (8 hours)*

Students will explore networking fundamentals; demystify how network transmissions travel from one PC to another over a network, or from one network to another network. We will explore how Hubs, Switches, and Routers work in relationship to the OSI model. In exploring this technology and the OSI model we will gain a basic understanding of Collision Domains, Broadcast Domains, VLANS, and Firewalls. The course will concentrate on current industry technology such as Ethernet Wireless Networks and Telephony. Students will also install a wireless network in the computer lab and then learn how to secure it using encryption.

TCP/IP Networking Essentials (8 hours)*

This module will explore the TCP/IP protocol suite through an understanding of how the OSI model works. We will explore the interaction of network communications as it relates to the different layers of the model. In covering the TCP/IP suite we will discuss client IP configurations including: IP Addresses, Subnet Masks, Default Gateways, DNS servers and how DHCP is used to dynamically supply these settings. Students will also learn how DNS works in resolving Domain names to IP addresses, and how Website URL’s and IP addresses are linked in the global DNS directory system. Student’s will also learn how to dissect an IP address and subnet mask to quickly determine the host device's Network address, Broadcast address, and the valid range of addresses in it’s network.  With this knowledge, we will explore how to troubleshoot IP networks configured into organizational VLANs.

PC/Network Protection: Spyware & Viruses (4 hours)*

This workshop gives users an overview of the security risks to their PCs and networks, and explores the available countermeasures. Virtually every PC is at risk if they have Internet connectivity, especially in the context of always being on through broadband access services (such as cable and DSL modems), as well as the traditional dial-up.

Major topics will include: malicious software i.e.; Viruses, Spy-ware, Pop-ups and E-mail Spam and what to do to prevent these attacks. In addition, participants will learn about Child protection software and how to develop a policy for personal and small office home office (SOHO) systems.

Introduction to LINUX (4 hours)*

This module will introduce the student to the world of Unix\Linux which is gaining in popularity in the area on E-Commerce and web hosting. Students will learn to install and navigate through Linux to become familiar with its look and feel. CompTIA does not presently test on any UNIX/Linux objectives, but it is important that students who complete our program have at least a minimal exposure to this OS environment.

Review and Preparation for CompTIA A+ Certification Program Exams (12 hours)

These sessions are designed to prepare the student for the CompTIA A+ Certification Program exams and Windows MCDST exams. The seminars include a review of the material covered in the previous sessions with a focus on the areas emphasized on the tests. These instructor-led seminars will include ample lab time to allow each participant to focus on areas in which he/she needs help, coverage of test-taking tips and strategies, and computer-based practice tests similar to the actual certification examinations.

Resume Writing & Interviewing Skills Workshop (4 hours)*

This module will allow students who are seeking employment to take advantage of the College's Cooperative Education/Career Services and Transfer Affairs Department. Another resource available to students who are seeking employment would be those services available through the area One-Stop Career Centers. Workshop participants will learn how to write a professional resume and a winning cover letter. In addition, this workshop will cover interviewing skills and techniques as well as the pros and cons of social networking. Other topics that will be covered in this workshop will include developing a career portfolio and the importance financial literacy. Once students have developed a resume they are encouraged to submit it to the lead instructor, for review and editing suggestions.

I am here to tell you that depending upon your current background with computer networking, you can pass the 2009 version of the Network+ exam (N10-004) simply by studying with two Pearson products.

Hear me well: please don’t think I’m shilling because (a) I work for Pearson; and (b) I co-wrote the latter title. While I obviously want these products to succeed by virtue of my Pearson affiliation, I earn no extra royalty for any Pearson product that I develop or co-develop. I am, fundamentally and in my heart, a technical trainer with altruistic motives.

Now, then: If you are already an experienced network tech and are fluent in topics such as:

• Ethernet cable specs
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then I would suggest you start with the Flash Cards and use the Exam Cram title for spot-checking concepts with which you are still fuzzy.

Incidentally, you can download the full objective list for the N10-004 exam by visiting the CompTIA Web site.

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Your CompTIA Security+ material should include the following:

• CompTIA Security+ lab questions. A good CompTIA Security+ labs will display your strengths and weaknesses like nothing else.
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• If you can locate them CompTIA Security+ video training is invaluable.
• Finally advice from recent CompTIA Security+ test questions experiencers - personal experience is the best CompTIA Security+ study guide and there is no CompTIA Security+ simulation like CompTIA Security+ tips from a friend.

• Tutorial:
  A smart jack acts as the demark in telecommunication distribution. The demark refers to the point where the telephone network ends and the customer equipment begins. A smart jack, also referred to as a network interface device (NID) or network interface unit (NIU), performs telephone network interface functions enabling the connection to the telephone company network.
• A 66 block does not act as the demark. A 66 block is a component in the customer’s on-premise wiring. It is a punch-down block with 50 rows of 4 clips used for terminating telephone lines.
• An MDF does not act as a demark. An MDF typically is found at the telephone company central office or local loop, but it also can be installed on the customer premises in a large installation. It is used as a termination point for trunk cables and a connection point for IDFs.
• An IDF does not act as a demark. An IDF provides the intermediate connection to the customer telecommunication equipment and typically is connected to a punch-down block or patch panel that is then connected to the customer equipment.
• For example, when wiring a large office building, you might have an MDF when the building connects to the telephone network. You could then have an IDF on each floor that connects to the MDF through vertical cross connects between floors. Finally, the patch panels used for the final wiring would connect to the IDFs.

Biographical note

Glen E. Clarke, CompTIA Network+, CompTIA A+, CompTIA Security+, MCSE, CEH, SCNP is an independent trainer and consultant, focusing on network security and web application development.

CompTIA's Security+ is a vendor-neutral certification that validates the competency of security professionals working in the IT industry. The Security Plus Certification confirms a technician's critical knowledge of communication security, infrastructure security, cryptography, operational security, and general security concepts. Because human error is the number one cause for a network security breach, CompTIA Security+ is recognized by the technology community as a valuable credential thatproves competency with information security.

QuickCert's Security Plus training course follows the CompTIA authorized curriculum, ensuring you receive the training and knowledge needed to succeed. QuickCert is so certain this class meets and exceeds the exam objectives, we guarantee you will pass your exam!

CompTIA Security+ Exam Objectives

The Security+ exam blueprint includes the test objectives and the relative weightings. The table below lists the domains measured by this examination and the extent to which they are represented in the examination. Example topics and concepts are included to clarify the test objectives and should not be construed as a comprehensive list of all the content of this exam.

Nine minibooks cover everything you need to earn the A+ certification

CompTIA's A+ certification is the industry-leading entry-level certification for IT professionals, and this guide is the quick, easy way to prepare for the test. 1,200 pages of up-to-date information correlates with both the hardware and operating system exams and serves as a reference after the test-taking is completed.

The minibooks cover each domain of the exam: A+ Groundwork, Inside the Box, Outside the Box, Maintenance and Troubleshooting, Operating System Basics, Managing The Operating System, Recovering Systems, Networking, and Securing Systems. You'll find plenty of sample test questions to get you prepared, too.

• CompTIA's A+ certification is vendor-neutral and validates the skills of entry-level computer technicians; it can be the ticket to a new or better job
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• Covers installation, configuration, diagnosing, preventive maintenance, and basic networking, with extra information about Vista and a heavier emphasis on hardware
• Companion CD-ROM include the Dummies Test Engine, an exclusive, fully customizable test-prep software package that includes 400 exam review questions

Refreshing a GPO

Each GPO is refreshed when you restart your computer. When you modify the settings in a GPO, they are refreshed every 90 minutes on a workstation or server and every five minutes on a domain controller. The settings are also refreshed every 16 hours, whether or not there are any changes. In Windows Server 2003, you can refresh policy immediately by using the Gpupdate command-line tool. Gpupclate replaces the secedit.exe /refreshpolicy command used for refreshing GPOs in Windows 2000.

To refresh GPOs immediately, complete the following steps:

1.      Click Start, and then click Run.

2.      In the Run dialog box, type gpupdate in the Open box, and then click OK. You

will briefly see the message "Refreshing Policy" on the command line while the

policy is being refreshed.

Gpupdate also permits certain options to be specified on the command line. You can learn more about these options by searching for "gpupdate" in Windows Server 2003 Help.

Group Policy Best Practices

The following are the best practices for implementing Group Policy:

•       Disable unused parts of a GPO    If a GPO has, under the User Configuration or

Computer Configuration node of the console, only settings that are Not Configured, disable the node to expedite startup and logging on.

•       Use the Block Policy Inheritance and No Override features sparingly   Rou¬

tine use of these feature makes it difficult to troubleshoot Group Policy.

•       Do not use the same name for different GPOs    Although using the same GPO

name doesn't affect GPO function, it can be confusing to administer.

•       Filter policy based on security group membership    Users who do not have

permissions directing that a particular GPO be applied to them can avoid the associated logon delay, because the GPO is not applied for those users.

•       Use loopback only -when necessary    Use loopback only if you need the desk¬

top configuration to be the same regardless of who logs on.

•       Override Group Policy rather than System Policy    Use System Policy only to

manage computers on an operating system earlier than Windows 2000 or if you

need to manage desktops for multiple users on a stand-alone computer.

•       Avoid cross-domain GPO assignments    The processing of GPOs delays log¬

ging on and startup if Group Policy is obtained from another domain.

• Do not link a GPO to the same OU more than once When more than one link for the same OU is applied to a single object, the links may be interpreted differently and produce an unexpected RSoP.

Practice: Implementing a GPO

In this practice, you implement a GPO for your practice domain.

Exam Tip Know the difference between Block Policy Inheritance and No Override.

I Loopback setting Loopback is an advanced Group Policy setting that is useful on computers in certain closely managed environments such as kiosks, laboratories, classrooms, and reception areas. Loopback provides alternatives to the default method of obtaining the ordered list of GPOs -whose user configuration settings affect a user. By default, a user's settings come from a GPO list that depends on the user's location in Active Directory. The ordered list goes from site-linked to domain-linked to OU-linked GPOs, with inheritance determined by the location of the user in Active Directory and in an order specified by the administrator at each level. Loopback can be Not Configured, Enabled, or Disabled, as can any other Group Policy setting. In the Enabled state, loopback can be set to Merge or Replace mode.

CJ Replace mode In this case, the GPO list for the user is replaced in its entirety by the GPO list already obtained for the computer at computer startup (during step 2 in "How Group Policy Affects Startup and Logging On"). The computer's GPOs replace the user GPOs normally applied to the user.

Q Merge mode In this case, the GPO list is concatenated. The GPO list obtained for the computer at computer startup (step 2 in "How Group Policy Affects Startup and Logging On") is appended to the GPO list obtained for the user when logging on (step 7 in "How Group Policy Affects Startup and Logging On"). Because the GPO list obtained for the computer is applied later, it has precedence if it conflicts with settings in the user's list.

Centralized GPO Design

With a centralized GPO approach (shown in Figure 10-9), the goal is to use very few GPOs (ideally only one) for any given user or computer. All of the policy settings required for a given site, domain, or OU should be implemented within a single GPO.

If the site, domain, or OU has groups of users or computers with different policy requirements, consider subdividing the container into OUs and applying separate GPOs to each OU rather than to the parent. A change to the centralized GPO design involves more administration than the decentralized approach because the settings might need to be changed in multiple GPOs, but logon time is shorter. This model is best suited for environments in which users and computers can be classified into a small number of OUs for policy assignment.

Administrative Templates

The previous section discussed the Administrative Templates node in a GPO, which contains the registry-based Group Policy settings you set on the Group Policy Object Editor. However, an administrative template is actually a text file used to generate the user interface for the Group Policy settings you can set on the Group Policy Object Editor. In Windows Server 2003, administrative templates have the .adm file name extension, as they did in Windows NT 4. In earlier versions of Windows, administrative templates were text files using the American National Standards Institute (ANSI) character set. They created a namespace within the System Policy Editor for convenient editing of the registry, a friendlier user interface than the Registry Editor (Regedit.exe). In Windows Server 2003 and Windows 2000, administrative templates are Unicode-based text files. The Group Policy Object Editor replaces the System Policy Editor and

gives you greater control over configuration settings. Administrative templates is the only area of Group Policy (the other areas being software settings and Windows settings) that allows you to make modifications by adding new administrative templates.

There are three types of administrative templates:

•       Default    Administrative   templates   provided  with   Windows   Sei"ver   2003,   as

described in Table 10-2.

•       Vendor-supplied    Administrative templates provided with software applications

designed to run on Windows Server 2003. You might need to install these tem¬

plates separately or download them from a Web site. For example, you can down¬

load the Microsoft Office 2000 or Microsoft Windows XP Resource Kit tools from

the Microsoft Web site (www.microsoft.com) in order to implement Office 2000 or

Windows XP Group Policy settings.

•       Custom    Templates created using the .adm language to further control computer

or user settings. Custom templates are generally created by application developers.

Note A detailed discussion on creating custom administrative templates is beyond the scope of this course. You can find the details about creating your own administrative templates by searching for ".adm Language Reference" on the Microsoft TechNet Web site (www. m/eras oft. com/Tech Net).

1.      Why is it necessary to delegate administrative control of Active Directory objects?

You delegate administrative control of domains, OUs, and containers in order to provide other administrators, groups, or users with the ability to manage functions according to their needs.

2.      What is the purpose of the Delegation Of Control Wizard?

The Delegation Of Control Wizard is provided to automate and simplify the process of setting administrative permissions for a domain, OU, or container.

3.      How can you remove permissions you set by using the Delegation Of Control

Wizard?

Although the Delegation Of Control Wizard can be used to grant administrative permissions to containers and the objects within them, it cannot be used to remove those privileges. If you need to remove permissions, you must do so manually in the Security tab in the Properties dialog box for the container and in the Advanced Security Settings dialog box for the container.

4. For which of the following Active Directory objects can you delegate administrative control by using the Delegation Of Control Wizard? (Choose all that apply.)

a.      Folder

b.      User

c.      Group

d.      Site

e.      OU

f.       Domain

g.      Shared folder

The correct answers are a, d, e, and f. Folders, sites, OUs, and domains are all objects for which administrative control can be delegated by using the Delegation Of Control Wizard.

Implementing Group Policy

Exam Objectives in this Chapter:

•       Plan a Group Policy strategy

•       Plan a strategy for configuring the user environment with Group Policy

•       Plan a strategy for configuring the computer environment with Group Policy

•       Configure user environment by Group Policy

•       Deploy computer environment by Group Policy

Why This Chapter Matters

The information in this chapter shows you how to plan and implement group policies. Planning your Group Policy strategy is essential to provide the most efficient Group Policy implementation for your organization. To effectively plan your Group Policy strategy, you must plan the settings that will be included in each Group Policy Object (GPO); whether the GPO should be applied to a site, domain, or organizational unit (OU); and administrative control of GPOs. After you've planned your Group Policy strategy, you must be able to implement GPOs for your organization. To effectively implement your Group Policy strategy, you must be able to create a GPO, create a Microsoft Management Console (MMC) for the GPO, delegate administrative control of the GPO, configure Group Policy settings for the GPO, disable unused Group Policy settings, indicate any GPO processing exceptions, filter the scope of the GPO with security groups, and link the GPO to a site, domain, or OU.